Peninsular Marine Engine Technical Subscription Service
Background Purpose
The
main objective is to offer engine support in a similar yet interactive
way that a proper Service Manual would. This inclusive support
subscription service will provide technical information, how-to
guidance, and troubleshooting for the Peninsular Marine engines. This
subscription service is necessary because Peninsular Engines Inc. did
not maintain a proper service manual for the engine line, which is a
major point of contention for those that service engines themselves or professionally and for this
business who provides the parts for the engine.
Service
as an annual subscription is the only way we are willing to provide
technical support for the engines we did not sell, when we had
per-incident (by subject) technical support services they were rarely
utilized but scrutinized and discontinued as a result. Please do not ask about different
options for paid troubleshooting services, they are not offered, only
the annual subscription service exists.
Annual Subscription Service
This service will provide remote technical support in the form of remote troubleshooting.
This
service will provide paid technical services through access to a
technician for an interactive question and answer panel by email and
when available access to a developing online portal of information. The
primary priority of this service is the availability of 1 on 1
troubleshooting discussions, the secondary priority is providing
documentation and guides online. Limitations may exist for customers outside of the USA.
The
service is like insurance which can be extremely
valuable in a time of need. Due to the overall value of the engine itself,
the service amount for this subscription service represents a small
percentage. Through support of this subscription service online article development will occur.
Service will not renew automatically. Renewals are available at request of customer after an expiration to maintain same pricing.
Additional Benefits of the Service (VIP Service)
This service offers additional VIP benefits in addition to the access to support information for your engine
Subscription
members get access to accelerated shipping processes. Components needed
for repair and maintenance can be purchased on the website and be received
in less time. Members are excluded from the once per week shipping
window and shipments will be processed as soon as possible instead of
the Monday of the following week after an order. Members are also
allowed the use of Express shipping (Next Day Air and 2-Day Services for
the USA) services not offered to standard customers.
Parts for repairs and maintenance can be added to a customer's online store cart for checkout to assist a customer in including all the components needed for a repair.
Customer Type - Select the type of customer
There
is a selection for the type of customer that is eligible for this
service. Choose the customer type that applies for the offering of
this service. Mechanics who service multiple vessels with or without
Peninsular engines must select the correct option of the
subscription service. Typically this service applies to one vessel. This service is non-transferable to another customer.
Access to use this Service
Once
the service is purchased, you will use your store account to login to
specific location on this website. The same user account used to make
purchases on the website will be used to login to the paid technical
support portal. This portal will allow you to submit a current inquiry
about the problem you are needing assistance with. Login is required to
begin the email conversation about a specific subject, replies will not
require a login, just the initiation of the subject-specific conversation. Use of
email is required as is the proficiency to use it. Phone calls will
not be offered.
Service Limitations
This
service is Non-Refundable. This service does not guarantee resolution
of problems, service only provides access to discuss technical issues
with technical contacts. Service excludes access to information that is
classified as proprietary by Unique Diesel, who reserves the right to
asses what information is proprietary. Examples that are proprietary are
technical specifications for fuel system components, internal
specifications of parts that are sold as complete assemblies, and
information on parts sourcing such as parts interchange compatibility.
If a question of whether information is available when considering the
service, contact customer service prior to purchase and ask.
Service
is only to be used for vessels properly equipped with a Peninsular
Diesel engine. Properly equipped means the engine was in service in the
vessel to propel the vessel. Issues with marine transmissions and props
are not eligible with this service. Service cannot be used for
adaptations and re-powers where a vessel is having a Peninsular engine
installed in place of another engine.
This
service will not support non-original components. Non-original
components are components that were not sold by Peninsular
Engines Inc., or provided as part of an engine assembly by Peninsular
Engines Inc., or sold by UDMarine. If components involved in the area
suspected as causing the problem and are non-original sourced items then
the items will be required to be replaced with original components
before troubleshooting can continue. Fuel system components to be tested
will only be eligible for testing by UDMarine, testing by other
resources will not be accepted and component will still be considered
defective which stops troubleshooting processes.
Original and replacement long blocks are supported with proof of authenticity. A long block engine sourced from another source will be excluded from all support diagnostics in the area of performance and emissions concerns including fuel system timing procedures. Aftermarket long block assemblies lack proper components and accessories to operate correctly with Peninsular equipment configuration and cannot be supported with this service.
Components
identified as needing to be replaced during troubleshooting to resolve
the reported problem must be sourced from UDMarine. Specialty tools sold by UDMarine must be used in the proper service of the engine for the troubleshooting. If components are
not sourced from UDMarine troubleshooting will not continue for
requested problem area until original components are purchased, provided and
installed.
Customer Limitations
Customer agrees that this service will be utilized by the account holder on the website only, restricted to that one individual. Customer will agree to non-disclosure. This service is not available to organizations or service centers who are involved in marine repair and or engine re-manufacturing. An authorized Peninsular Engine service center is available to service engines and will be recommended when repairs and procedures are identified as too extensive for field repair.
